Classify a ticket, refund only for billing, and reply

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A support ticket's workflow in one call: classify it, detect urgency, extract the refund only when it is a billing ticket, and generate a reply given the category and urgency.

depends_on
when
Enum
Typed numbers

Challenges

refund has a when on category, so it runs only for a billing ticket. reply lists category and urgent in depends_on, so it runs after them and reads their answers.
category and urgent need nothing from each other, so they run together. The ticket is read and billed once for all four fields.

Laying out…

Time 1.56 s · Cost $0.0000074

Generation(
    result={
        'category': 'billing',
        'urgent': True,
        'refund': 49,
        'reply': 'I am sorry to hear about the duplicate charge on your company card, and I have flagged this as urgent for our billing team to process your refund immediately.',
    },
    thinking={},
    usage=Usage(input_tokens=149, thinking_tokens=0),
)